Terms & Conditions

Contact us:
If you have any questions or concerns, the fastest way to reach DEVILROBOTS / Multiman Ltd. is through e-mail: info@devilrobots.com.hk.

Shipping Policy
DEVILROBOTS / Multiman Ltd. takes pride in our products. Your order is important to us, which is the reason we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.

• Orders
• Order Processing
• Shipping Methods
• International Shipping Methods & Customs Details
• Shipping Cost
• Pricing Policy
• Cancellation Policy
• Returns and Exchanges
• Legal

Orders (TOP)
*All orders placed through this Web site are subject to DEVILROBOTS / Multiman Ltd. acceptance. DEVILROBOTS / Multiman Ltd. may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else.

*Submitted with incomplete / incorrect information, or found to contain invalid information, shall be deemed invalid orders.

*Once an order has been placed, it is not possible to have the shipment redirected to an alternative address.

DEVILROBOTS / Multiman Ltd. shall not issue you a refund for above actions.

Order Processing (TOP)
Orders placed by noon estimated are normally processed and shipped within approximately 5 - 7 working days from the date the order was placed.

Shipping Methods (TOP)
• Outside Hong Kong
EMS supported by Hong Kong Post to ship orders.
• China
Express delivery supported by S.F. Express to ship orders.
• Hong Kong
Registered mail supported by Hong Kong Post to ship orders.

Packages shipped are trackable. Unfortunately, all deliveries do no service P.O. Box.

International Shipping Methods and Customs Details (TOP)
Please be aware that orders shipped to destinations outside Hong Kong are subject to taxes, duties, and all other expenses related to the import of products into that country from Hong Kong. DEVILROBOTS / Multiman Ltd. is not able to add these fees to your order before checkout. Since these laws and fees can change over time, DEVILROBOTS / Multiman Ltd. encourages customers to check with the applicable Customs offices before placing an order. DEVILROBOTS / Multiman Ltd. will not reimburse the customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.

Shipping Cost (TOP)
Shipping charges vary depending on the package size, weight, and destination.

Pricing Policy (TOP)
DEVILROBOTS / Multiman Ltd. reserves the right to change prices at any time. Purchase prices are final at the date of purchase.

Cancellation Policy (TOP)
We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be cancelled or modified in any way.

Returns and Exchanges (TOP)
DEVILROBOTS / Multiman Ltd. hopes that you enjoy your new purchase, and we are grateful for your business.
Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value.
We have developed what we believe is a fair return policy, as stated below. Please notice that by purchasing goods from
DEVILROBOTS / Multiman Ltd., you have agreed to the following terms.

• Apparel Returns
• Defective Apparel Policy
• Defective Toy Return Policy
• How to Make a Return

Apparel Returns
If you are not satisfied with your apparel purchase, simply return the item in its original, unused condition (including all original packaging and tags) within 10 days of receipt for a full refund. Due to the limited availability of our apparel, exchanges will be handled on a case-by-case basis. Once received your e-mail, we will contact you within 48 hours. Please note that all apparel purchases on sale items are final.

Defective Apparel Policy
Any piece of apparel suffering from a manufacturing defect may be returned or exchanged within 10 days of the date of purchase. "Defects" are mistakes in the manufacturing process and do not include damage from normal wear and tear or negligent usage. DEVILROBOTS / Multiman Ltd. will determine the validity of manufacturing defect returns on a case-by-case basis.

Defective Toy Return Policy
Toy sales at devilrobots.com.hk are final. Most figures we sell are collectible, made in limited runs and are often hand-painted or assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value.
However, if your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.), we'll be happy to exchange it for a non-damaged item. All other toy sales at devilrobots.com.hk are final.
DEVILROBOTS / Multiman Ltd. will only accept defective returns for items that are received in their original packaging. Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 10% or USD 5 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.
DEVILROBOTS / Multiman Ltd. only accepts returns for items purchased at devilrobots.com.hk. To return or exchange an item purchased at a retail store, please visit the store where the purchase was made and follow their return and exchange guidelines. DEVILROBOTS / Multiman Ltd. will not accept returns or exchanges on items purchased from any other stores.

How to Make a Return
Within 10 days from the date of receipt, please contact info@devilrobots.com.hk and provide the order number, reason for return and a return e-mail address.
Within 48 hours, we will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RAN). If your return is accepted (see Apparel Returns, Defective apparel and Defective Toy Return policies above), follow the return instructions provided by us, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. We will refuse orders that are returned without an RAN. Once the return is received, you will be contacted via e-mail.

Use of Web Site Information
You may download, view, copy and print documents and graphics incorporated in these documents (the "Documents") from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way. Except where your use constitutes "fair use" under copyright law, you may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without the express authorization of DEVILROBOTS / Multiman Ltd.. Pictures on the DEVILROBOTS / Multiman Ltd. Web Site are property of DEVILROBOTS / Multiman Ltd. and may not be used for commercial purposes without permission of DEVILROBOTS / Multiman Ltd..

Use of Software & Public Images
Any use of softwares, images, and accompanying documentation you download from the Site is subject to the terms of a software license agreement between you and DEVILROBOTS / Multiman Ltd.. You must read the license agreement and indicate your agreement to its terms prior to installing or using the software. All rights, title and interest not expressly granted are reserved.

Termination of Use
You agree that DEVILROBOTS / Multiman Ltd. may, in its sole discretion, at any time terminate your access to the Site or access to the Site may be monitored by DEVILROBOTS / Multiman Ltd..

Third Party Web Sites, Content, Products & Services
The Site provides links to Web sites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that DEVILROBOTS / Multiman Ltd. is not responsible for the availability of, and content provided on, third party Web sites. You should refer to the policies posted by other Web sites regarding privacy and other topics before you use them. You agree that DEVILROBOTS / Multiman Ltd. is not responsible for third party content accessible through the Site, including opinions, advices, statements and advertisements, and understand that you bear all risks associated with the use of such content. If you choose to purchase any products or services from a third party, your relationship is directly with the third party. You agree that DEVILROBOTS / Multiman Ltd. is not responsible for: (a) the quality of third party products or services; and (b) fulfilling any of the terms of your agreement with the seller, including delivery of products or services and warranty obligations related to purchased products or services. You agree that DEVILROBOTS / Multiman Ltd. is not responsible for any loss or damage of any sort you may incur from dealing with any third party.

Except where expressly provided otherwise, the Site, and all content, materials, information, software, products and service provided on the Site, are provided on an “As Is” and “As Available” basis. DEVILROBOTS / Multiman Ltd. expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. DEVILROBOTS / Multiman Ltd. makes no warranty that: (a) The Site will meet your requirements; (b) The Site will be available on an uninterrupted, timely, secure, or error-free basis; (c) The results that may be obtained form the use of the site of any services offered through the Site will be accurate or reliable; OR (d) The quality or obtained by you through the Site will meet your expectations.
Any content, materials, information or software downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk. DEVILROBOTS / Multiman Ltd. shall have no responsibility for any damage to your computer system or loss of data that results from the download of any content, materials, information or software. DEVILROBOTS / Multiman Ltd. reserves the rights to make changes or updates to the Site at any time without notice.

Limitation of Liability
In no event shall DEVILROBOTS / Multiman Ltd. be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, the Site. Some jurisdictions do not allow the limitation or exclusion of liability. Accordingly, some of the above limitations may not apply to you.

You agree to defend, indemnify and hold harmless DEVILROBOTS / Multiman Ltd., its officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Site.

Privacy Policy
DEVILROBOTS / Multiman Ltd. is concerned about your privacy and has developed a policy to address privacy concerns. (a) E-mail address: DEVILROBOTS / Multiman Ltd. does not sell, rent, or lend to any parties; (b) Links to other sites: The Site contains links to other sites. DEVILROBOTS / Multiman Ltd. does not responsible for the privacy practices or content of those sites.

Online Security
All DEVILROBOTS / Multiman Ltd. online transaction processing is provided by PayDollar, using the highest commercially available encryption technology – Extended Validation (EV) SSL Certificate encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted.

Applicable Laws
These Terms of Use shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.

Copyright / Trademark Information
Copyright © DEVILROBOTS / Multiman Ltd. All Rights Reserved is a registered trademark of DEVILROBOTS / Multiman Ltd.. Other names appearing on the Site may be trademarks of their respective owners.

Modification of Terms
These Terms of Use may be modified from time to time. You should read these Terms of Use and the order terms before you place any order.

Contact Information (TOP)
If you have any questions regarding these terms, please contact DEVILROBOTS / Multiman Ltd. at info@devilrobots.com.hk